This case study explores Tri-Borough's approach to reducing youth unemployment. It is an example of how to use customer journey mapping to help design a service - part of the Service Reform Approach's Define phase. Tri-Borough consists of three...

The South London project aims to demonstrate that user-led choice is cheaper and leads to better outcomes than the existing system of services offered to people with multiple complex needs and chaotic lives. Read the full case study

The Department for Education's Children's Social Care Innovation Programme have recently launched a newsletter. Read the first one here.

A check list to help those working beyond barriers increase the probability of success, shared by Hampshire at their Working Beyond Boundaries event. Includes case studies of improved work and skills support in Cheshire West & Chester, health and...

Since the Scottish referendum two weeks ago the country has been awash with talk of devolution. This debate was only furthered on Sunday night when Eric Pickles, the Communities Secretary, pledged that there would be new city deals before next...

The Challenge Panel visited two London cross-borough partnerships this month – one focused on health and the other on work and skills, writes panel member and Department for Communities and Local Government Non-Executive Director Nick Markham Our...

The new Public Service Transformation Network is working with 33 upper tier local authorities, covering 22% of the English population. PSE heard more about its work from its director Robert Pollock . The Public Service Transformation Network...

Area : 50km² Population (2011): 560,300 Website: Westminster Service Transformation Check area updates for London Tri-borough Programmes & Projects London Tri-borough is a partnership between three councils in West London; Westminster City Council,...

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