About Us

What we do

The Public Service Transformation Academy is a social enterprise, led by public service consultants RedQuadrant, the Whitehall and Industry Group, and partner organisations who are thought leaders in commissioning. We design and deliver exceptional leadership programmes to build capacity to transform public services.

We have taken over the running of the Cabinet Office’s Commissioning Academy, the government’s acclaimed suite of leadership development programmes for commissioners of public services.

Find out more

Recorded at the Public Sector Show 2017, Benjamin Taylor talks about the PSTA and his consultancy Red Quadrant. Their mission is to help the public sector build its commissioning and transformation capability so well that consultants are no longer needed.

Watch the video to discover:

  • 5 key questions to help you evaluate and improve your services using a systems leadership approach.
  • 5 principles for the future of commissioning and transformation and how they apply to the different “worlds” of public services – citizen world, service world, management world, leadership world and learning world.
  • Why we should move beyond the idea of demand and need and instead focus on outcomes, allowing us to help people to achieve their life goals and purposes.
  • How triple loop transformational learning can help to change the identity of public services so that they are based on outcomes and not just the provision of services
  • 5 tips to stop things turning out badly.


Visit our resources section and download useful resource packs and information


Join our events

Come along to our events which we hold up and down the country

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Latest News

Upcoming Events

The Art of the Possible in Public ProcurementThursday 26 October 201710:00 am - 01:00 pm
Whole Systems Design and Change - 2 daysMonday 30 October 201709:30 am - 05:00 pm
Wave 12:Day 2 Commissioning AcademyTuesday 31 October 201703:00 pm - 04:30 pm

Elders as Assets – making the connection…..

Nearly every day we are told we are facing the challenges of an ageing society. At the same time we are reminded that we are living longer, healthier and will increasingly be able to tap into the countless benefits of the digital revolution.

So with that in mind The Department for Communities and Local Government's (DCLG) Grey Cells initiative has been working with the Government Digital Service (GDS), Government Office for Science, Loughborough University and the Age Action Alliance to look at how digital technology can support older people to continue to maintain their independence and be valued members of our wider society.

Elders photo

Building on Loughborough University's SUs-IT's 'Falling-off the Bandwagon' study, looking at the experiences of 1,000 older people on how best to stay independent and connected, DCLG and GDS have been mapping local digital inclusion-themed projects to identify those that could help older people and that might be ready for wider adoption.

Earlier this year DCLG hosted a policy into practice workshop bringing together GDS, policy makers, practitioners and researchers to share the latest SUs-IT research findings, learning and experience, and to gather new insights and ideas. But the story does not end there. In July, the DCLG and Government Office for Science hosted a "Digital Connectivity for Older People" strategic roundtable to start the process of identifying the essential pre-conditions for mapping out a 'Digital Connectivity model' built around current and emerging solutions and new thinking.

The next step is to start to build this model in association with the Transformation Network looking at the wide range of case studies, research projects and local initiatives that are not just enabling older people to connect but also helping them to play an active role in shaping the way services and solutions can support their independence and well-being.

Want to find out more? Then look at the Grey Cells-resource pack and follow the links to what we have found is going on from combatting isolationto safety in the home, to providing online support for people with dementia and their carers and emerging solutions that offer a fast track to local information about help and support to keep people independent and active.


William Barker is Head of ICT Strategy and Futures at DCLG

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