About Us

What we do

The Public Service Transformation Academy is a social enterprise, led by public service consultants RedQuadrant, the Whitehall and Industry Group, and partner organisations who are thought leaders in commissioning. We design and deliver exceptional leadership programmes to build capacity to transform public services.

We have taken over the running of the Cabinet Office’s Commissioning Academy, the government’s acclaimed suite of leadership development programmes for commissioners of public services.

Find out more

Recorded at the Public Sector Show 2017, Benjamin Taylor talks about the PSTA and his consultancy Red Quadrant. Their mission is to help the public sector build its commissioning and transformation capability so well that consultants are no longer needed.

Watch the video to discover:

  • 5 key questions to help you evaluate and improve your services using a systems leadership approach.
  • 5 principles for the future of commissioning and transformation and how they apply to the different “worlds” of public services – citizen world, service world, management world, leadership world and learning world.
  • Why we should move beyond the idea of demand and need and instead focus on outcomes, allowing us to help people to achieve their life goals and purposes.
  • How triple loop transformational learning can help to change the identity of public services so that they are based on outcomes and not just the provision of services
  • 5 tips to stop things turning out badly.


Visit our resources section and download useful resource packs and information


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Come along to our events which we hold up and down the country

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Latest News

Upcoming Events

The Art of the Possible in Public ProcurementThursday 26 October 201710:00 am - 01:00 pm
Whole Systems Design and Change - 2 daysMonday 30 October 201709:30 am - 05:00 pm
Wave 12:Day 2 Commissioning AcademyTuesday 31 October 201703:00 pm - 04:30 pm

A new pathway to employment: pilot launched in south-east London

Lambeth, Lewisham and Southwark's new employment service - Pathways to Employment (PTE) – went live earlier this month.

The aim of the new service is to get more residents into work by bringing together national, regional and local partners and by replacing a top-down package with collaborative, user and provider led designs.

Currently across the three boroughs there are approximately 90,000 people, representing 15% of the working age population, on working age benefits. Even more worryingly, 6% of the borough's working age population have never worked at all.

By working with Jobcentre Plus (JCP), further education colleges, the voluntary and community sector, the Department for Work & Pensions and Tomorrow's People, the three boroughs want to improve the outcomes for residents with complex needs by ensuring the service is tailored to their individual needs.

The partnership have focused on four groups of people for the pilot:

• people who are aged 18-24;
• people aged 50+;
• single parents; and
• people with low-level mental health needs.

Lambeth, Lewisham and Southwark are initially running the service from JCPs in Streatham, Peckham and Lewisham, where teams of staff have been seconded from local authorities, JCP and the Citizen's Advice Bureau.

Running alongside DWP's Universal Support Delivered Locally pilot, the service will focus on assessing what support service each person needs as they move on to Universal Credit and putting them in contact with the correct support agencies, all whilst monitoring PTE's effectiveness.

As part of the launch of PTE Minister for Welfare Reform, Lord Freud, and the Local Government Association chairman, Councillor David Sparks, visited the Peckham Hub in order to see how the service works in practice.

There were positive remarks from Lord Freud, who was particularly impressed with the transformational co-location and co-design elements of the pilot. He emphasised how crucial "going local" was to achieving genuine and effective transformation of the employment service.

Adrian Smith
Director of Commissioning at London Borough of Lambeth

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