Overcoming Defensive Behaviours
Tuesday 01 August 2017, 09:30 - 17:00
Productive reasoning is a core skill to acquire in these fast paced, often stressful times.
This will help you to learn how to manage sensitive conversations which could trigger defensive behaviours in staff, and develop your confidence through learning powerful practical skills of productive reasoning.
It wil also enable you to think more productively about how these behaviours can be dealt with and how to manage ‘within’ and ‘around’ them to achieve change.