30Oct
Whole Systems Design and Change - 2 days

From Monday 30 October 2017 -  09:30
To Tuesday 31 October 2017 - 17:00

Customer led service design and whole systems change 

Better understand inherent ‘problems’ of big organisations then learn tried & tested service transformation methodologies, customer insight techniques, and a key framework to help you design new services/ Services that are better for the customer and the business.

This course is a two day immersive, simultation based event, that provides real hands on practice.

  • Develop the theory, methods and tools to transform your thinking, operating processes and people
  • Gain confidence in designing, developing and delivering complex change projects to achieve savings while improving your services for the better
  • Leave with practical knowledge which can be easily applied to your working context, and which 99% of previous participants are still applying six months after attending.

  • 09:30 - 17:00
  • Monday 30 October 2017
  • Vauxhall 27-29 South Lambeth Road Vauxhall London SW8 1SZ