About Us

What we do

The Public Service Transformation Academy is a social enterprise, led by public service consultants RedQuadrant, the Whitehall and Industry Group, and partner organisations who are thought leaders in commissioning. We design and deliver exceptional leadership programmes to build capacity to transform public services.

We have taken over the running of the Cabinet Office’s Commissioning Academy, the government’s acclaimed suite of leadership development programmes for commissioners of public services.

Find out more

Recorded at the Public Sector Show 2017, Benjamin Taylor talks about the PSTA and his consultancy Red Quadrant. Their mission is to help the public sector build its commissioning and transformation capability so well that consultants are no longer needed.

Watch the video to discover:

  • 5 key questions to help you evaluate and improve your services using a systems leadership approach.
  • 5 principles for the future of commissioning and transformation and how they apply to the different “worlds” of public services – citizen world, service world, management world, leadership world and learning world.
  • Why we should move beyond the idea of demand and need and instead focus on outcomes, allowing us to help people to achieve their life goals and purposes.
  • How triple loop transformational learning can help to change the identity of public services so that they are based on outcomes and not just the provision of services
  • 5 tips to stop things turning out badly.


Visit our resources section and download useful resource packs and information


Join our events

Come along to our events which we hold up and down the country

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Latest News

Upcoming Events

The Art of the Possible in Public ProcurementThursday 26 October 201710:00 am - 01:00 pm
Whole Systems Design and Change - 2 daysMonday 30 October 201709:30 am - 05:00 pm
Wave 12:Day 2 Commissioning AcademyTuesday 31 October 201703:00 pm - 04:30 pm


Knowledge and Capability Lead; Digital


Helen leads the Network’s knowledge programme, developing the tools and support which allow places to share their good practice and learning with others. She also supports Sheffield as they implement their Better Connected programme.



Helen is an experienced change agent with prior experience of working in the public and private sectors; particularly in higher education, retail and manufacturing. She has introduced new learning, knowledge sharing and change based approaches to the Department for Work and Pensions and the NHS.

She has considerable experience in helping organisations use social media to support internal and external communications and to share knowledge and learning. She has a keen interest in the use of story and narrative to facilitate change, helping people understand one another’s needs by sharing real life stories. 

Helen is helping places to use story telling in order to better understand and more effectively address the needs of their citizens. She is also helping places currently supported by the Transformation Network share what they have learned with others.

Helen has a BA (Hons) in Humanities, an MA in Psychiatry, Philosophy and Society and an MEd in Learning and Development.